My Polk Tools
WHAT IS PASSPORT?
PASSPORT is the online student portal that gives you online access to your Polk State College information, including the following:
- Degree audit and educational plan
- Semester schedule
- Tuition/fee paying
- Unofficial transcripts
- Official transcript services
- Address, phone number, and personal e-mail changing
- Your class schedule
I DON’T REMEMBER MY PASSPORT USERNAME OR PASSWORD.
Your username is your student ID (or your Social Security number).
- Use NO spaces or dashes with your ID (or your Social Security number).
- Example: Student ID: A10000202 SSN: 101000001
- Your default password is the MM/YY of your birth.
- Example: February 6, 1991 is 0291.
If your password does not work, use the reset option on the PASSPORT page or call 863-297-1000 and ask to reset your PASSPORT password.
WHAT SHOULD I DO IF I HAVE PROBLEMS WITH PASSPORT?
Call 863-297-1000 during regular college operating hours. The Information Assistant will help you determine if it is a navigational, content, or technical issue.
WHAT IS Canvas AND HOW DO I TAKE Canvas ORIENTATION?
Canvas provides access to online and hybrid courses and supplemental instructional materials. It could be called the online classroom. Most classes, whether face-to-face or online will use Canvas. All students should take the Canvas orientation before starting classes. Click here to go to the Canvas Orientation.
HOW DO I LOG IN TO Canvas?
Go to canvas.polk.edu.
Username: Log in using your my.polk.edu email address (i.e. if your email address is firstname.lastname@example.org, then your Canvas username is email@example.com).
Password: Use your student ID with the first letter capitalized.
WHAT SHOULD I DO IF I HAVE PROBLEMS WITH Canvas?Do you have technical questions in Canvas? Canvas support is available 24 hours a day, 7 days a week. When you are logged into Canvas, you may contact support through the help menu on the left side of the screen.The menu has the following communication options:
If you have trouble accessing MyPolk Email or Passport, call the Polk State College Help Desk at 863-298-6839.The Help Desk is available:Monday-Thursday: 7:00 a.m. – 9:00 p.m.Friday: 7:00 a.m. – 5:00 p.m.Saturday: 9:00 a.m. – 1:00 p.m.*Closed during all college holidays*
- Phone: 1-844-880-9814
- Email: firstname.lastname@example.org
WHEN IS MY Canvas CLASS AVAILABLE?
You may log in 6 days before class starts. Check your syllabus requirements carefully to ensure the class is right for you. READ the testing requirements as some testing may require a proctor, or require you to come to campus to test.
ACTIVATE YOUR POLK STATE EMAIL!
(A little retro, we know. But we need a way to communicate with you.)
- Email takes 24 hours to activate.
- Check email daily until the drop day of each term. Then check weekly.
- What is my Polk State College student e-mail address?
- Your e-mail address is found in PASSPORT when you log in.
HOW DO I LOG IN TO MY POLK STATE COLLEGE STUDENT E-MAIL?
In PASSPORT, under QUICK LINKS. Click on My Polk Email. Your password is your Polk State College ID unless you changed it. You will find this in your admission letter and in PASSPORT.
Type it in as follows:
- Capitalize first letter
- No dashes or spaces between letters
- Example: A10000202
WHY CAN’T I LOG IN TO MY POLK STATE STUDENT E-MAIL?
- You are not entering your password correctly.
- You forgot your password. Click forgot your password? and follow reset steps.
- If users of your computer use another Microsoft e-mail address, select the link on the bottom left of the screen titled “Log in using a different e-mail address.”
HOW CAN I GET MORE HELP?
- The Student Help Desk number is 863-298-6839. (The Student Help Desk is closed during college holidays.)
MY NAME HAS CHANGED. HOW DO I CHANGE MY POLK STATE STUDENT E-MAIL ADDRESS?
- Complete a Vital Statistics Change form with proof of name change. (ie: copy of driver’s license, marriage license) and submit to Admission and Registrar staff on any campus or e-mail signed form and proof to email@example.com. Ask to change your email under Other on the form.
- Your student ID will give you access to things like library and TLCC resources. Also gives you cool perks like free bus rides, discounts, and access to activities.
- Your Student ID is required.
- More on getting your student ID here.