Canvas Help

Polk State College uses Canvas by Instructure for all courses. Students can receive course updates, submit assignments, communicate with professors, and more through Canvas. All traditional, online, and hybrid courses are hosted in this system, which has an easy-to-use interface, a mobile-friendly app (Android and iOS), and a 24-7 help desk @1-844-880-9814.

Contact Learning Technology for additional assistance.

Student Technology Help Guide


FIRST TIME USERS: Complete Student Canvas Orientation

Log in Help

Username: email address (i.e. if your email address is, then your Canvas username is

Password: student ID (with the first letter capitalized). After logging in to Canvas for the first time, change your password.

If you have trouble logging in to Canvas, please review the following:
  1. Verify that you are currently enrolled in at least one course at Polk State College (and it has been a minimum of 2 hours since you registered for the course)
  2. Verify that you are using the correct information from above (which can be found in PASSPORT)
  3. You are NOT required to log into Canvas to complete Polk State College student orientation or Canvas orientation.

If you verify the above and are still unable to log in, contact CANVAS HELP at 1-844-880-9814 or the Polk State College student help desk at 863-298-6839 and select option No. 3.

Supported Browsers

Help Videos

  1. What's on the Canvas Help Menu?

  2. Overview of the Canvas App!

  3. Managing Your Canvas Notifications!

  4. How Can I Access Free Tutoring Services?

  5. Where Can I Get Help with Writing?

  6. What is Ask A Librarian?

  7. How To Use Honorlock!

  8. Accessing your Office 365 Account!

    For assistance with email, call 863-873-5971 or 863-298-6839