Cash Management Department

  1. Can I make a payment over the phone?

    We do not accept phone payments; payments can be made online or by mail to:

    Polk State College
    999 Ave H NE
    Winter Haven, FL 33881

  2. What are your hours?

    Lakeland Campus
    Hours Monday-Friday, 8:00 a.m.-5:00 p.m.

    Winter Haven Campus
    Friday, August 6:  8 a.m.–5 p.m. (Closed for lunch 1 p.m.–2 p.m.)
    Monday, August 9:  8 a.m.–5 p.m. (Closed for lunch 1 p.m.–2 p.m.)
    Hours Monday-Friday, 8:00 a.m.-5:00 p.m.

    We are closed on weekends.

  3. What types of payments are accepted?

    We accept cash, check/money order, credit/debit (includes Visa, MC, Amex & Discover).

  4. Can I make a partial payment on tuition?

    No, however, we do offer a third party payment plan through NelNet.

  5. Can I pay with multiple cards/payment methods?

    No, you can only pay online using one card.

  6. When will I receive a refund for a dropped class or out of pocket payment?

    Refunds that are NOT financial aid related are disbursed within 21 business days of the first day of class. Payments made via cash or check are refunded through BankMobile and credit/debit card payments will go back to the card used for purchase.

  7. How do I set up a tuition payment plan (TPP)?

    Log into Passport, select pay now, select Tuition Payment Plan. You will be re-directed to the NelNet website to complete your payment plan. NelNet 800.609.8056

  8. Can I cancel/change my tuition payment plan (TPP)?

    Yes. Contact NelNet directly at 800.609.8056 for details regarding deadlines for increasing/decreasing the amount of your plan, or plan cancellation.

  9. When will I receive a refund from NelNet?

    Refunds or overpayments to NelNet will be issued by Polk State College 60 days after the last day of the add and drop period for the main term session.

  10. When/How will I receive my 1098-T?

    1098-T’s are issued either electronically or by mail based on your selected delivery method in Passport. Electronic versions are located on Passport under the My Financials tab. For additional information, contact the Office of Student Accounts at 863.297.1000 x5082.

  11. What if there is an error on my 1098-T, or I didn’t receive one?

    Contact the Office of Student Accounts at 863.297.1000 x5082.

  12. When will I get my Financial Aid refund?

    Disbursement dates are available on the academic calendar, or by contacting Financial Aid at 863.297.1004 or by email at financialaid@polk.edu.

     

  13. Questions regarding Financial Aid deadlines, awards or refund amounts?

    Contact Financial Aid at 863.297.1004

  14. How do I pay for tuition and what type of payments are accepted?

    We currently accept check/money order, credit/debit (includes Visa, MC, Amex & Discover).

    For checks and money orders, make payable to Polk State College and mail to:

    Polk State College
    999 Ave H NE
    Winter Haven, FL. 33881

    For credit/debit, payment is accepted through Passport.

  15. How can I submit my WIOA voucher?

    Email your voucher with all signatures, dates, and funding sources to whcashmgmt@polk.edu.

  16. Who do I contact if my account is in collections?

    Contact ConServe at 1.800.724.7500

  17. How can I submit payment for my flight account?

    Payments can be made via check, please make payable to Polk State College and mail to:

    Polk State College
    999 Ave H NE
    Winter Haven, FL 33881

    Please include your full name and student ID number.

  18. I receive a private loan what do I need to do?

    When we receive a private loan, the loan must first be cleared by Financial Aid. Once your check has been cleared a member of Cash Management will contact you via email with instructions for endorsing the check.