BayCare Student Assistance Program

Each day, students are faced with events that can affect them both personally and academically. Whether it’s childcare, financial, legal, health, or emotional issues, the effects of these concerns can be felt in all areas of life. In order to better support students experiencing challenges, Polk State offers a Student Assistance Program (SAP). Students can call 1.800.878.5470 and receive immediate assistance over the phone from a licensed counselor. Students can also call and make an appointment for face-to-face counseling. All services are free and confidential. In accordance with State and Federal law, communication between the counselor and student is privileged and safeguarded. No information is released without prior written consent.

For the convenience of Polk State students, BayCare counselors are available on each campus. On the Lakeland Campus, face-to-face counseling is available on Tuesdays from 9:00 am to 1:00 pm in LTB 1274. On the Winter Haven Campus, these services are available on Wednesdays from 1:00 pm through 5:00 pm in WLR 237A. To schedule an appointment with a counselor, students can call 863.669.2309. Walk-ins are also welcome. Polk State students also have access to BayCare’s Personal Advantage, an online resource for help with everything from preparing for exams, to creating a personal budget, to managing stress.

BayCare provides assistance with issues relating to:

  • Alcohol and Drug Abuse
  • Anger Management
  • Anxiety and Depression
  • Conflict Resolution
  • Coping with College
  • Eating Disorders
  • Loss of a Loved One
  • Relationships (e.g., school, home, and work relationships)
  • Sexual Orientation
  • Test Anxiety
  • Work, School, and Life Balance

Please note: If a student is experiencing an emergency or requires immediate assistance, he or she should call 911 or go to the nearest emergency room for help.