Admission & Registrar’s Services Limited During Staff Training

Services at the Admission and Registrar’s Office will be reduced March 15 and 16 while staff is receiving training on a new software system that will better serve students.

The offices on the Winter Haven and Lakeland campuses will be staffed with volunteers who will answer phones and accept documents, but may not be able to answer every question, said Director of Student Enrollment Services and Registrar Kathy Bucklew.

Services will be normal from 5 p.m. to 7 p.m. on Thursday, March 15, when staff returns from training.

During the other time periods, Bucklew recommends emailing inquiries to registrar@polk.edu. Students can expect a response within one business day. Students can also visit Advising, which will be operating as normal.

Staff will receive training on a new software system that will make the online application process more user friendly. The transition to the new software system will cause the online application to be unavailable from noon March 21 to noon March 23.

Bucklew explained that the new online application will feature an interactive checklist that mirrors the Admission Steps. Users will have the ability to mark off items on the checklist as they complete them to keep prospective students on track as they go through the application and admission process.

The application will be upgraded in time for the upcoming summer and fall enrollment periods, with priority registration for both semesters beginning April 2.