Service alerts for scheduled service maintenance and unplanned service issues are listed here.

Canvas Status

 

Current Active Service Alerts

Title                                                                               Start Date & Time     End Date & Time 

Jenzabar JICS – Student FA Portal Down                 May 23                           Unknown

The JICS Financial Aid Portal (front facing student portal for Jenzabar) is currently down.  Students are not able to view their award or document status online.  A temporary message was posted on the site that it was not reflecting updated information.

Planned Maintenance: Hoonuit                                June 2 – 11:00 PM         June 3 – 5:00 AM

Higher Reach Outage                                              June 8 – 12:00 AM       June 8 – 4:00 AM

HiR will be inaccessible from Friday, June 8th at 12:00 am until Friday, June 8th at 4:00 am for firewall maintenance. We will not officially be down but the effect is the same. This will affect our test and production environments of both the back office and retail sites

  1. Archived Service Alerts (Academic Year 2017-2018)

    Title                                                                       Start Date & Time          End Date & Time

    Higher Reach Outage                                              May 22 – 5:00 PM          May 22 – 5:15 PM

    HiR admin (back office) environment will be down for a scheduled maintenance today, 5/22/18, beginning at 5pm. This maintenance window should last about 15 minutes. This will not affect the retail site.

    Higher Reach Outage                                              May 22 – 10:00 PM          May 22 – 10:15 PM

    HiR retail and admin environments will be down tonight, 5/22/2018, beginning at 10pm. This maintenance window should last about 15 minutes.

    Maint: Jenzabar Firewall                                         May 22 – 10:00 PM          May 22 – 10:15 PM

    Installing updates on the Higher Reach, JICS, and Retention servers.  During this maintenance period, access to your hosted servers will not be possible.

    URL’s that will be down during this time:

    https://retention.polk.edu

    https://retentiontest.polk.edu

    https://mypassport.polk.edu

    https://mypasswporttest.polk.edu

    https://higherreach.polk.edu

     

    Canvas Maintenance: Planned Outage                 May 21 – 5:00 AM           May 21 – 5:30 AM

    Maint: Polk State Infrastructure                                    May 18 – 6:00pm    May 18th – 9:00pm

    Downtime to deploy critical upgrade to Polk State College infrastructure device. Technology Services anticipates 3 hours for upgrade to occur. Services such as email, PIE, Office 365, and Passport will not be affected.

    Maint.: Jenzabar Applications                                      May 14 – TBD         May 14 – TBD

    Downtime to deploy a configuration change to Higher Reach background process.  All production servers will be down for approx. 15 minutes.

    Higher Reach Outage                                              May 10 – 10:00 PM          May 10 – 10:30 PM

    If you are having a display issue please clear your cache and try again.  If you are having difficulty with the password reset email, that will be corrected during this outage.  Please try again after 10:30 PM.

    Passport: Planned Maintenance                          April 6 – 3:30 PM   April 6 – 3:45 PM

    As we prepare to go live with our new Jenzabar admission and application system, PASSPORT will be down approximately 15 minutes at 3:30 pm.  We realize that this is an inconvenience and appreciate your patience.

    Turnitin: Planned Maintenance                          March 17 – 11:00 AM   March 17 – 5:00 PM

    Maint: Passport inaccessible                                1/27/18 – 10:00 am    1/27/18 – 10:15 am

    Maint: Passport inaccessible                                1/23/18 – 11:00 pm     1/23/18 – 11:30 pm

    Unexpected: Passport inaccessible        1/17/18 – 11:30 pm     1/17/18 – 11:55 pm

    Planned: Passport inaccessible                10/20 6:00 pm               10/22 6:00 pm

    Unexpected: Passport inaccessible         8/29 – 8:25 am                8/29 – 9:35 am

    Maint.: Jenzabar Applications                   8/11/17 – 11:00pm         8/12/17 – 1:00am

     

  2. Archived Service Alerts (Academic Year 2016-2017)

    Title                                                             Start Date & Time          End Date & Time

    Maintenance: PAL                                    6/11 – 1:00 am               6/11 – 7:00 am

    Firewall Implementation                      6/18 – 12:00 am               6/18 – 1:30 am

    Unexpected: Remote Proctor NOW   6/6 – 10:30 am                6/6 – 11:50 pm

    Firewall Implementation                       5/27 – 12:30pm               5/27 – 1:30pm

    Maintenance: PAL                                      5/14 – 1:00 am               5/14 – 7:00 am

    Maintenance: PAL                                      3/12 – 1:00 am               3/12 – 7:00 am

    Maintenance: PAL                                     2/12 – 1:00 am                2/12 – 7:00 am

     

    Intermittent Connection Issues: PAL     2/9 – 9:35 am                2/10 – 3:00 pm (Monitoring)

    Description: Some users were experiencing connection issues to the PAL site.  D2L was notified.

    Update (2/9 – 11:00 a.m.): D2L adjusted settings to resolve the PAL connection issue; however, it may take up to 24 hours for some users to regain access to D2L (PAL).  Users may click refresh, clear their browsing history, flush the DNS cache, or connect to a different network to expedite a resolution for the PAL connection issue.

    Update (2/9 – 8:00 p.m.): Some users are still experiencing PAL connection issues.

    Update (2/10 – 8:00 a.m.): Some users are still experiencing PAL connection issues.  D2L has been notified.  Users may click refresh, clear their browsing history, flush the DNS cache, or connect to a different network to expedite a resolution for the PAL connection issue.

    Update (2/10 – 11:00 a.m.): Additional users are now able to access PAL.  D2L continues to investigate intermittent connection issues.

    Update (2/10 – 3:00 p.m.): The majority of users are now able to access PAL.

     

    Maintenance: Turnitin                             1/08 – 2:00am                    1/08 – 10:00am

    Maintenance: PAL                                     12/11 – 1:00 am             12/11 – 7:00 am

    Unexpected Issue: D2L (PAL) Video Player    11/18 – 9:00 am          11/23 – 2:00am

    Description: Some videos will not play within PAL. D2L has been contacted and working to resolve the issue.

    Maintenance: PAL                                       11/13 – 1:00 am          11/13 – 7:00 am

    Maint: RPN (Remote Proctor Now)      10/19 – 5:00am            10/19 – 7:00am

    Maintenance: PAL                                       10/9 – 1:00 am             10/9 – 7:00 am