Need Help?

Students

• Call Polk State College at 863.297.1000 (Extension 0) for information.
  • Hours: Monday-Friday 8am-5pm
  • Note: Your call is important to us. If an Operator doesn’t answer, your call will forward to our phone tree. Pressing 0 from the phone tree will redial the Operators at the Information Center.
• Office 365 Helpdesk: 863-298-6839
• Direct Canvas Support: 844.880.9814
  • Hours: 24/7
• Student Log-in Help

Select a link below for more information:

• • • Admissions/Registrars Office
    • Advising
    • Book Store
    • Etrieve
    • Financial Aid
    • Teaching Learning and Computing Centers (Library, Testing, and Tutoring)

Staff and Faculty

Please note that most of our Help Desk personnel lack the resources to properly assist with student account access. For faster resolution of student account issues, please call the main line as seen above.

• • Call our Help Desk at 863.837.5971 (Extension 5480). 
    • Email: HelpDeskRequests@polk.edu
    • Hours: Monday-Friday 8am-5pm

Technical Support Resources

Our staff are here to ensure technology use at Polk State College is a positive experience. We offer a wide array of services to aid our students, faculty, and staff for the best possible educational experience which include the following:

• • • • Help Desk Services
        • Audio Visual Support
        • Desktop Support
        • Enterprise Systems Support (Genesis/Passport)
        • Network Support
    • Learning Technology Support
    • Access Publisher Support Direct:
      Cengage
      Lumen Learning
      Macmillan
      McGraw Hill
      Pearson
      Pearson Revel
      Wiley
      W.W. Norton