Help Desk Services

The Help Desk at Polk State College can assist staff and faculty with these issues:

  • Phones not working, static, name on phone
  • Computers not working, performance issue, software installation
  • Printers not working, performance issue, paper jam
  • Classroom equipment issues with classroom computer, printer, phone, symposium, projector, etc.
  • Resetting the password for your network account (used to logon to Outlook web access, Genesis, and Passport)
  • Logging on computers at Polk State College
  • Wi-Fi assistance
  • Long distance code reset
  • The Help Desk technician creates network logon ID, passwords, email addresses, and long distance codes.

Contacting the Help Desk is easy.

  • Put in a Track-It ticket via the Track-It portal on your desktop.
  • Send an email to
  • Call the Help Desk at 863.292.3652 or extension 5111.