Help Desk Services

The Help Desk at Polk State College can assist staff and faculty with these issues:

• Phones not working, static, name on phone
• Computers not working, performance issue, software installation
• Printers not working, performance issue, paper jam
• Classroom equipment issues with classroom computer, printer, phone, symposium, projector, etc.
• Resetting the password for your network account (used to logon to Outlook web access, Genesis, and Passport)
• Logging on computers at Polk State College
• Wi-Fi assistance
• Long distance code reset
• The Help Desk technician creates network logon ID, passwords, polk.edu email addresses, and long distance codes.

Contacting the Help Desk is easy.

• Put in a Track-It ticket via the Track-It portal on your desktop.
• Send an email to HelpDeskRequests@polk.edu
• Call the Help Desk at 863.292.3652 or extension 5111.